Return, Refund & Artwork Integrity Policy
1. Right of withdrawal for consumers
If the Customer purchases as a consumer, they have the right to withdraw from the contract within 14 days of the date on which they receive the artwork, without having to provide any reason. To exercise the right of withdrawal, the Customer must communicate their decision through an explicit statement sent to info@lucamessy.com. The communication must include: the Customer's first and last name; order number; artwork purchased; date of receipt; explicit intention to withdraw from the purchase. The deadline is met if the communication is sent before the expiry of the 14-day period.
2. Exclusion of the right of withdrawal for customised artworks or private commissions
The right of withdrawal does not apply to artworks made at the Customer's specific request, private commissions, clearly personalised artworks, special finishes requested by the Customer, engravings, dedicated colourways, personalised numbering, or other interventions carried out according to the Customer's individual instructions. In such cases, the order is deemed to have been produced at the Customer's specific request and cannot be cancelled or returned for a simple change of mind. Before confirming the order, the Customer will be informed of the customised nature of the artwork and of the exclusion of the right of withdrawal.
3. Condition of the artwork in case of return
Artworks must be returned in the same condition in which they were received. The Customer is liable for any diminished value of the artwork resulting from handling other than what is strictly necessary to establish its nature, characteristics and exterior condition. The following may result in a reduction of the refund: scratches, micro-scratches, abrasions or marks on the surface; fingerprints, smudges, residue or alterations to the finish; damage to paintwork, chrome plating, lacquer or decorative elements; impacts, chipping, cracks or breakage; removal, damage or alteration of any protective coverings, seals, accessories, certificates or materials included; handling not in accordance with the instructions received; return with unsuitable or insufficient packaging. The artwork must not be used, displayed, installed or handled beyond what is strictly necessary for an initial visual inspection.
4. Costs and method of return
The direct costs of return are borne by the Customer. Given the delicate nature and value of the artworks, the return must take place via tracked shipping that is adequately insured for the full value of the artwork. The Customer is required to return the artwork in its original packaging, complete with internal protections, accessories, certificate, any gloves, informational materials and every item received with the order. The artwork must be shipped within 14 days of the withdrawal communication.
5. Inspection of the returned artwork
Upon receipt of the return, LUCAMESSY ATELIER will carry out a technical and visual inspection of the artwork, the packaging, the accessories and the certificate. The refund may be reduced where there is a diminished value of the artwork resulting from handling, use, damage, alterations, unsuitable packaging or incomplete return. In the event of significant damage, tampering, breakage, alteration of the finish or substantial loss of commercial value, LUCAMESSY ATELIER reserves the right to quantify the diminished value and deduct it from the refund due.
6. Refund
In the event of a validly exercised right of withdrawal, the refund will be made within 14 days of the date on which LUCAMESSY ATELIER is informed of the Customer's decision to withdraw. LUCAMESSY ATELIER may withhold the refund until the artwork has been received, or until the Customer has provided evidence of having sent it back. The refund will be made using the same payment method used for the purchase.
7. Transport damage upon delivery
Upon delivery, the Customer is invited to carefully check the external integrity of the packaging. If the packaging is visibly damaged, opened, wet, deformed or tampered with, the Customer is invited to accept the parcel with a specific reservation or to refuse delivery. Any transport damage must be reported promptly to info@lucamessy.com, attaching photographs.
8. Non-conformity defects
This policy does not limit the rights granted to the consumer under applicable law regarding the legal warranty of conformity. Any non-conformity defects will be handled in accordance with the law.
9. Elements not considered defects
Slight aesthetic variations, minor surface irregularities, subtle finish inconsistencies, slight differences in reflection, small natural marks from manual finishing or surface treatment are not considered defects for the purposes of disputes, returns or refund requests based on non-conformity, provided they are compatible with the nature of the special finish and do not significantly compromise the integrity, stability, safety, usability or overall presentation of the artwork. This does not affect the Customer's rights under applicable law in the event of an actual lack of conformity, structural damage, breakage, instability, substantial discrepancy from the order or significant compromise of the artwork.